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I attempted calling Hornet several times before reaching them on Nov 28,22, I called and spoke with Crystall who gave me and appt on Dec 01,22 between 12p-4p. The fact that AHS covers poor maintenance and neglect as acceptable causes of damage is notable. Most home warranty companies exclude damage to appliances due to neglect or poor maintenance.
I was told to just have someone come in and replace it but when I asked for a conformation e mail, I received none. So, I cannot just go ahead without a written ok from them. American Home Shield - The honeywell zone board needs to be replaced. Contractors can receive payments within 10 business days of submission. This review was chosen algorithmically as the most valued customer feedback.
Plans for all stages of home ownership
BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. For example, homeowners insurance covers a leaky roof while an AHS warranty does not. For example, a stainless steel Whirlpool refrigerator with a water dispenser will be replaced by another fridge with a water dispenser — but not necessarily stainless steel or Whirlpool branding. I have been on the phone all morning trying to get answer.
The only exception to this is a maximum payout of $3,000 per appliance replaced or repaired. They are quick to ask for payment but not quick to reimburse. I called on a Friday late night for emergency assistance and no one was able to help. Finally on a Sunday, after hours of going back and forth, AHS approves an outside contractor vs theirs. I submit invoice for reimbursement and almost 3 weeks later still nothing.
Business ProfileforAmerican Home Shield
I had a big bubble of water waiting to burst and flood my bathroom and hall everywhere else. So we found someone local to come out and. American Home Shield is a horrible company and I would never recommend them to anyone. The most horrible customer service I have ever experienced. The employees were the most unprofessional I have ever come across.
However, they cover different parts of your home and insure your property for different types of damage. While American Home Shield's customer service department is open 24 hours, many of the contractors they work with are not. Users also note frequent difficulty in contacting AHS throughout the service request process, citing long telephone hold times and technical difficulties on the company's website. For home buyers and existing homeowners, coverage begins 30 days after you purchase your new home warranty plan. There is no waiting period for seller coverage. I’ve called 3 times over a 2 week span to find out when my $75 I was charged for a service call I cancelled will be refunded.
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As a matter of policy, BBB does not endorse any product, service or business. We recommend that you avoid buying a home warranty if you can afford to pay for potential repairs out of pocket. To be fair to AHS, these kinds of complaints are common among home warranty companies in general. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers.
They requested that I call the authorization department to get the estimate as they do not have it. This is the worse company you could EVER do business with. Emergencies happen all the time and there should be some provisions made for this.. In the course of all this, I was hung up on , it was as if someone picked up and hung up. However, AHS only authorized $255 for labor and incorrectly labeled the remainder as “ modifications “ to avoid paying about$1500 in legitimate installation costs. Second plumber barricaded himself In my bathroom and loudly told me he doesn’t want to be asked questions or be watched.
However, American Home Shield struggles to live up to its promises. The company works with independent contractors who are assigned to service requests without customer input. Poor user reviews suggest that these contractors offer subpar service. Bottom line all these negative reviews are 100 percent true. Had broken fridge, took them over 3 weeks and tons of delays and BS to get it fixed.
Wed I put in a request for garbage disposal, bathtub stopper and doorbell repair automated lady said someone would call me from assurance plumbing within 24 hrs now over 48 hrs and still nothing. I think I should be re-emversed for my $583 I had to pay due to no fault of mine but yours. What are customers supposed to do in an emergency situation? You either need to hire more phone operators or find a solution for emergencies. I would never recommend this home warranty to anyone. Each of the company's 1.8 million members has access to a nationwide network of 17,000 local, licensed contractors and comprehensive coverage for essential home systems and appliances.
All I have gotten from customer service is a run around that they needed to find out who and why this was cancelled. I have been forced by this negligence to hire a local company myself to investigate and fix the problem. I expect as a minimum reimbursement for the emergency service call and something for the replacement pump. I have spent almost 7 hours over several days to get information on how to get reimbursed for a purchase I was told to make to replace an unfixable diswasher. It was very difficult to understand the representative for AHS as she is in a foreign country.
In some cases, American Home Shield will allow you to take cash instead of repairing or replacing your damaged item. Unfortunately, this almost never works out in your favor. AHS pays you the amount it would have spent on a replacement, which can end up being much less than the retail cost. American Home Shield's protection plans are a little too good to be true, as poor consumer ratings indicate that the company struggles to provide the service as advertised. I signed up for this "service" back in March of 2022.
